 Our Pillars of Excellence - Service
Consistently provide exceptional customer service
 Achieve benchmark patient and physician satisfaction while enhancing services to improve the health of the people of Central Illinois.
DMH contracts with Press Ganey Associates to collect and compile patient satisfaction information. Press Ganey is the health care industry’s leading independent vendor of satisfaction measurement and improvement services. The company partners with more than 7,000 health care facilities to assists these organizations in collecting and using patient, resident, employee, and physician evaluations in their quality improvement initiatives.
For more information on Press Ganey, visit www.pressganey.com.
DMH Customer Satisfaction Survey Results
DMH Customer Satisfaction Survey Results for Ambulatory Surgery, Emergency Care Center, Inpatients, Outpatients & Home Care.
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