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FAQ’s


Q. What is MemorialNow?
A. MemorialNow is virtual access to expert care from a local Memorial Physician Services provider. It is a convenient and effective way to treat non-emergency illnesses such as a cold, cough and flu-like symptoms, sore throat, fever, skin rashes and more.

Q. Who is eligible to use MemorialNow?
A. All adults, 18 and over, are able to use MemorialNow.

Q. How much does MemorialNow cost?
A. The cost is $40 per visit. We accept debit and major credit cards including Visa, MasterCard and Discover. You will only be charged if your case can be treated virtually.

Q. When is MemorialNow open?
A. Eligible individuals can submit a visit at any time, day or night. Providers are available to respond to cases 7 a.m. to 7 p.m., seven days a week, including holidays. When you submit your visit request during these hours, you will receive a provider response within one hour. Requests submitted after 7 p.m. will receive a provider response the next morning.

Q. How do I access MemorialNow?
A. You can access MemorialNow from any smartphone, tablet or laptop. Go to MemorialNow.com or download the MemorialNow app for iPhone or Android. Once signed in, you will answer a series of health-related questions and receive a provider response within one hour during business hours or the next morning outside of business hours.

Q. What symptoms or information cannot be treated or communicated via MemorialNow?
A. MemorialNow does not treat or include any Highly Protected Health Information. This includes mental illness or developmental disability, sexually transmitted diseases, sexual assault, substance abuse, child abuse or neglect, abuse of an adult with a disability, genetic testing or HIV/AIDS testing or treatment, including the fact that an HIV test was ordered, performed or reported, regardless of whether the results of such tests were positive or negative.

Q. Is my information secure?
A. MemorialNow will treat your personal information with the same security and privacy Memorial Health System and its affiliates give to all of your health records in accordance with federal and state privacy laws and the Memorial Health System Notice of Privacy Practices. Transmitted information is encrypted using Secure Socket Layer (SSL) technology. Your login credentials are securely stored following industry standards, preventing others from determining your unique credentials.

Q. Where can I receive more information about MemorialNow?
A. For additional information on the service, visit MemorialNow.com.   For assistance with registration, please call 877–803–0577.